Effective Date: March 2, 2025

Thank you for choosing Silk Route Handicraft for your handmade rugs and carpets. We strive to provide you with a seamless shopping experience, including efficient and reliable shipping. This Shipping Policy outlines the details of our shipping practices, including delivery options, processing times, and shipping fees.

1. Order Processing Time

• Processing Time: Orders are typically processed within 2-3 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.
• Custom Orders: If you have placed a custom order, please allow additional time for processing. We will provide an estimated delivery timeframe at the time of order confirmation.

2. Shipping Methods and Delivery Times

We offer the following shipping methods:

• Standard Shipping: Estimated delivery within 5-7 business days from the date of shipment.
• Expedited Shipping: Estimated delivery within 2-4 business days from the date of shipment.
• Overnight Shipping: Estimated delivery within 1 business day from the date of shipment.

Delivery times are estimates and may vary based on your location, the shipping carrier, and other factors beyond our control.

3. Shipping Fees

• Standard Shipping: Calculated based on the weight and dimensions of the items in your order and your shipping address. The shipping cost will be displayed at checkout.
• Expedited and Overnight Shipping: Available at an additional cost. The shipping fee will be calculated at checkout based on your selected shipping method.

Free Shipping Offer: We offer free standard shipping on orders over [amount] (e.g., $100) within [your country]. This offer applies automatically at checkout.

4. Shipping Addresses

• Delivery Locations: We currently ship to addresses within [list countries or regions]. If you are located outside of these areas, please contact our Customer Service team to inquire about shipping options.
• Address Accuracy: Please ensure that your shipping address is accurate and complete. Silk Route Handicraft is not responsible for delays or issues caused by incorrect or incomplete addresses.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can use this information to monitor the status of your delivery.

6. Shipping Delays

While we make every effort to ensure timely delivery, shipping delays may occur due to factors such as weather conditions, carrier issues, or high order volumes. We appreciate your patience and understanding if your order is delayed.

7. Shipping Issues

If you experience any issues with your shipment, such as damaged items, missing packages, or delivery errors, please contact our Customer Service team immediately at [support@silkroutehandicraft.com] or call [Your Business Phone Number]. We will work to resolve the issue as quickly as possible.

8. International Shipping

For international orders, additional customs duties, taxes, and fees may apply based on the destination country. These charges are the responsibility of the customer and are not included in the shipping fees. Please check with your local customs office for more information.

9. Order Cancellations

If you need to cancel an order, please contact us within 24 hours of placing your order. If the order has already been processed or shipped, you will need to follow our return procedure once you receive the item.

10. Contact Us

For any questions or concerns about shipping, please reach out to us:

Silk Route Handicraft
Email:  contact@silkroutehandicraft.com