Effective Date: March 2, 2025

Silk Route Handicraft (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.silkroutehandicraft.com] (the “Site”), make a purchase, or interact with us. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

Personal Information

When you visit our Site, we may collect certain personally identifiable information, including but not limited to:

• Name
• Email address
• Phone number
• Mailing address
• Payment information (e.g., credit card details)

Non-Personal Information

We may also collect non-personal information about you, including:

• Browser type and version
• Operating system
• IP address
• Referring website
• Pages viewed and time spent on the Site

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To process and fulfill your orders
• To provide customer support and respond to inquiries
• To improve our products, services, and Site
• To send you updates, promotions, and marketing communications (with your consent)
• To comply with legal obligations and protect our rights

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

• Service Providers: We may share your information with third-party service providers who assist us in operating our Site, processing payments, or delivering products. These service providers are contractually obligated to protect your information and use it only for the purposes for which we have engaged them.
• Legal Requirements: We may disclose your information to comply with legal obligations, respond to lawful requests and legal processes, or protect the rights, property, and safety of Silk Route Handicraft, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site, analyze site usage, and provide tailored advertising. Cookies are small data files stored on your device. You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.

5. Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access, correct, or delete your personal information
• The right to withdraw consent to processing
• The right to object to or restrict processing

To exercise these rights, please contact us using the information provided below.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Silk Route Handicraft
Email:  contact@silkroutehandicraft.com